Order&Shipping Process
You will receive an order confirmation via email as soon as you have placed your order.
Typically, your order will be processed and dispatched within 48 hours. Please note, there may be fulfillment delays due to unforeseen circumstances.
Once your order has been shipped, the final delivery timeline will depend on the courier’s schedule.
We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
Kindly note that deliveries to remote locations may experience longer delays.
Trouble Placing Order
The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.
If that doesn't work, we recommend trying the following steps:
Use another browser or device.
Try another payment method or contact your bank.
Please don't hesitate to contact us at support@meiruis.com, if you are still experiencing issues.
Late&Lost Orders
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order.
If your order is considered late: Please kindly consider potential shipping delays. If you encounter any issues—such as a wrong address, lost package, or unexpected delay—after your order leaves our facility, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Our team will be able to investigate this with our packing team and carrier partners.
Once your address is confirmed, if your order is past 21 business days please contact us at support@meiruis.com and we will do our best to assist you in any way we can.
If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within seven business days at support@meiruis.com and we will help every step of the way.
We appreciate your patience greatly.
