Replacement Guarantee Policy

We offer a 1-year free replacement service for all jewelry items that experience color fading due to non-human causes.

If fading occurs within one year of purchase, you may request a free replacement of the same style or a product of equal value, with no extra product cost.

Our jewelry is specially treated to ensure that everyday contact with perfume or sweat will not cause discoloration.

This warranty does not cover damage caused by misuse, such as exposure to strong corrosive chemicals, forceful scratching, dropping, or other clearly improper handling.

If you meet the replacement conditions and wish to apply, please read the instructions below and contact our customer support team. We’ll process your request promptly.

We hope you can continue wearing and enjoying your jewelry with peace of mind.

What’s Covered:

We offer a 1-year free replacement guarantee for jewelry that shows defects in material or craftsmanship under normal use.

• Coverage starts from the date of your first order
• If your item qualifies, we’ll replace it with the same product or one of equal value, free of charge
• You’ll only need to cover the applicable shipping costs

Eligibility Requirements:

To be eligible for replacement:

• Your item must be purchased directly from www.meiruis.com
• Mystery boxes and free gifts are not included in this guarantee

Covered Under This Policy:

Significant color fading or plating issues (e.g. gold or silver tone fading under normal use)

Not covered:

• Lost or stolen items
• Pearl discoloration
• Minor scratches or normal wear and tear
• Damage caused by misuse, chemicals, or improper storage
  

How to request a replacement:

Please email support@meiruis.com with the following information:

• Your current shipping address
• Your order number
• The name of the damaged item
• A description of the issue
• Clear photos of the item and problem area