All of our jewelry is made from high quality stainless steel and then plated with 18k gold using PVD (Physical Vapor Deposition) technology.
This new plating method is stronger than standard plating and making our jewelry waterproof&sweatproof!

All pieces are made of high quality stainless steel and are 100% nickel free. Our materials are considered safe to use for most people with allergies or sensitive skin.

This is all due to our unique plating process! We use high quality stainless steel, which is then plated with 18k gold using PVD (Physical Vapor Deposition) technology.
This new, modern method of plating is stronger than standard plating, is environmentally friendly, and uses a vacuum coating process for an extremely durable finish. This durability naturally makes it proof of almost everything!

You can find detailed jewelry maintenance guidelines here.

1.Your Order：

If you have an Meiruis acount, simply log in to your acount to locate your order number! With every order, we send an order confirmation email to the email address used at checkout. Be sure to check all your inboxes as the email may be in your junk/spam folder!

2. Gift Order：

lf you've been sent a gift, a packing slip with the order number will be included. lf you still can't fnd it, please send us an email at support@meiruis.com with the gifter's name and their email address!

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at support@meiruis.com.

Feel free to reach out to us within 6 hours of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change.

Once the order is shipped, it is out of our control to change the address but you can follow the below steps to submit special delivery instructions to Australia Post.

AUSTRALIA POST: Follow this link here. Check if redirection is available for your parcel.

You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email.
You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.

We're sorry to hear this! In this case, most likely the wrong email address has been entered. Please contact us at support@meiruis.com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

If you received the wrong item or an item is missing from your order, please contact us at support@meiruis.com to submit a exchange request within 3 business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.

FREE shipping orders over $79.
We believe in Simple, Fast & Secure shipping, to make your online shopping experience the best it can be.

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 2 business day. Once your order has been shipped, the final delivery timeline will depend on the courier’s schedule. Please note,
there may be fulfillment delays due to unforeseen circumstances. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Our return policy is valid for up to 14 days after the purchase of goods. We will gladly offer Returns or Exchanges for the value of your purchase of all full-priced items that are unworn and in original condition. Please note, for returns initiated due to personal preferences (e.g., change of mind ), we kindly ask that you cover the return shipping costs.

Please choose carefully as we do not offer return for pierced earrings due to hygiene reasons.


To qualify for a return:
Items must be in their original condition without signs of wear or damage, not affecting the resale
Items returned by mail must be in all original packaging (tags, box, gifts included)

Below items are non-returnable:
Earrings
Gift cards

Please allow up to 15 business days for your return to be processed.
Once your return request has been reviewed and approved, the refund will be processed directly back to your original payment method.
Shipping and handling paid on your original order are not refundable.

To initiate a return, please contact Customer Service via email at support@meiruis.com

If you are eligible after reviewing our return and exchange policy, please reach out to us at support@meiruis.com with the information below and we will assist you through the necessary steps.

Current shipping address
Your order number
Which item is damaged
A description of the problem
Photographic evidence

If you receive a missing/incorrect/damaged item, we will cover the return shipping costs. However, if the return is initiated due to personal reasons, we will not be responsible for the return shipping costs.
You will be responsible for the return shipping cost and providing a tracking number for proof of return. The return shipping fee is based off the courier service you select (local post office, DHL, etc.) that best suits your needs.

Replacement Guarantee Policy

We offer a 1-year free replacement
service for all jewelry items that experience color fading due to
non-human causes.



If fading occurs within one year of purchase, you may request a free
replacement of the same style or a product of equal value, with no extra
product cost.

Our jewelry is specially treated to ensure
that everyday contact with perfume or sweat will not cause discoloration.



This warranty does not cover damage caused by misuse, such as exposure
to strong corrosive chemicals, forceful scratching, dropping, or other
clearly improper handling.

If you meet the replacement conditions and
wish to apply, please read the instructions below and contact
our customer support team. We’ll process your request promptly.

We hope you can continue wearing and
enjoying your jewelry with peace of mind.

What’s Covered:

We offer a 1-year free replacement
guarantee for jewelry that shows defects in material or
craftsmanship under normal use.

• Coverage starts from the date of your first order
• If your item qualifies, we’ll replace it with the same
  product or one of equal value, free of charge
• You’ll only need to cover the applicable shipping costs

Eligibility Requirements:

To be eligible for replacement:

• Your item must be purchased directly from www.meiruis.com
• Mystery boxes and free gifts are not included in this
  guarantee

Covered Under This Policy:

Significant color fading or plating issues
(e.g. gold or silver tone fading under normal use)

Not covered:

• Lost or stolen items
• Pearl discoloration
• Minor scratches or normal wear and tear
• Damage caused by misuse, chemicals, or improper storage

How to request a replacement:

Please email support@meiruis.com with
the following information:

• Your current shipping address
• Your order number
• The name of the damaged item
• A description of the issue
• Clear photos of the item and problem area

If your order arrives with missing, incorrect, or damaged items, please notify us within 3 days of delivery. Here’s how we’ll resolve it:

Missing Items: We will promptly reissue the missing item(s) free of charge—no return required.

Incorrect/Damaged Items: Return the item(s) in their original condition (unworn/unused with tags attached).
We cover return shipping costs and will reissue the correct or replacement item from your original order at no additional cost.

Your item must be purchased from www.meiruis.com. Mystery products and free gifts are not covered.

Coverage includes:
Manufacturing defects
incorrect items
missing items

Does not include:
Lost jewelry
Damage from misuse of jewelry or improper storage

If you are eligible and wish to submit a exchange request, please reach out to support@meiruis.com with the following information:
Current shipping address
Your order number
Which item is damaged
A description of the problem
Photographic evidence

Please allow up to 15 business days for your return or exchange to be processed.
To initiate a return or exchange, please contact Customer Service via email at support@meiruis.com.